Onboarding, also known as organizational socialization, refers to the mechanism through which new employees acquire the necessary knowledge, skills, and behaviors in order to become effective organizational members and insiders. – Wikipedia
#Onboarding For New Students
Hello I’m Chris Conly.
First of all, thank you for giving us the opportunity to work together!
Secondly, let’s make the most of this opportunity. Let’s plan for success, by being completely transparent about our goals and expectations, and let’s be proactive about achieving them.
I’d like to start by giving you a quick overview of some important topics relating to your monthly subscription, billing, and scheduling.
But before we dive in, let me preface by saying that I’m happy to answer any of your questions, and you can always email me (email@example.com) if you ever have any concerns. I’m a teacher, and I’m a problem solver. I’m here to help. But these guidelines are the rules of the road, and we all need to respect them.
This important onboarding information for students, is meant to introduce you to the way our business is run, what to expect, what each of our obligations are, and how best to deal with the unexpected. That said, over the first few months, you’ll begin to gain experience with these topics, and they will become less abstract. You will understand the “why” behind each action, and be better prepared to take proactive measures in your best interests.
###Paying Your Monthly Subscription
Similar to most monthly subscription models, you will be billed on a pre-paid monthly basis. That means that your payment at the end of this month, will pay to reserve your seat for next month.
###Cancelling Your Subscription
Because of the nature of a pre-paid billing cycle, if you’d like to cancel your subscription, you’re effectively opting not to continue with private lessons next month, and thus notice must be given prior to the 22nd of this month, when you’d normally be billed. Refunds will NOT be issued if you neglect to give proper notice of a cancellation request. All you need to do, is simply be proactive about your schedule. For example: If you know in advance that next month you will be traveling for business, or on vacation with your family, take action immediately by sending me an email (firstname.lastname@example.org) to request that you not be billed for the coming month because of your specific circumstance. Don’t wait until after the 22nd of this month, because then it will be too late.
###Lesson Credit Expiration
All of your lesson credits will expire at the end of the month for which they were purchased. For example: Your pre-paid subscription for 2 lessons, billed on December 22, will reserve your 2 time slots in January. So you cannot request to delay your appointments one month, by adding 2 additional time slots in February. Your 2 pre-paid January lessons can only be used during the month of January.
###Automatic Scheduling – Your Weekly or Twice Monthly Time Slot
Once your payment has been successfully charged to your credit or debit card on file, your new upcoming time slots for the next month will be reserved for you.
For each private lesson scheduled, you will receive a confirmation email to provide you with all the relevant details — and most importantly — it will contain your unique link to reschedule, or cancel (forfeit) your pre-paid upcoming lesson.
If your card is declined, it will be retried up to 4 times within 7 days, at which point, if payment has not been made, your subscription will be canceled. Upcoming time slots are filled on a first-come, first-served basis. If you are intent on continuing to work together, update your payment information, or email me (email@example.com) to make arrangements.
###No Refunds For Pre-Paid Studio Time
Once you’ve pre-paid to reserve your monthly time slots, and they have been officially scheduled on the studio calendar, no refunds can be issued.
Just as if you have purchased a ticket to Carnegie Hall — the show must go on!
If you know in advance that you have a conflict with an upcoming lesson, you have the freedom to reschedule it, to any available studio time.
This flexibility is extended directly to you, up until 48 hours prior to the start time of our scheduled meeting. This is an industry-standard professional courtesy, to allow you the flexibility to plan your own practice schedule around your life, while allowing our business to accommodate customers with equal opportunity.
49 hours prior to each upcoming lesson, a reminder email is send as a courtesy. You cannot unsubscribe from these, as they are vital sources of updated working information. In each email is your unique link to “View Appointment Details”, offering you the freedom to reschedule from any available studio time. Additionally, each email is delivered one hour before our official cancellation policy locks down the ability to reschedule.
Now let me clarify some terms.
If you’d like to reschedule a lesson, you will effectively move an active appointment reservation. In other words, you’re keeping an upcoming block of time active on the studio calendar.
If you “CANCEL” an upcoming lesson, you will forfeit your time slot, and the money you paid to reserve it.
I urge all students to “RESCHEDULE”, and NOT TO “CANCEL” unless it is your clear intention to forfeit your time and money. We all hate to lose money, but we should hate to lose time even more. Money, we can always get back. But our time, is the only thing in life that is solely ours, and we will never get back. So let’s work together. Let’s plan ahead, and make the most of our time, working together.
Your subscription frequency is either 2 or 4 times per month — every week, or every other week.
For example: A typical, twice monthly frequency, might meet on the 1st and 3rd Wednesdays of the month, at 5pm.
Once you receive your confirmation email, and add your lessons to your personal calendar, you may discover a conflict.
This is the absolute best time — I repeat the very best time — to plan ahead, and ensure that you will be able to reconcile your conflict. If you don’t show up to a private lesson, you will forfeit your appointment reservation, and money. And there is no need to do either.
Here is one more quick hypothetical scenario: Let’s say you rescheduled your lesson from the 3rd Wednesday, to the 4th Wednesday of the month — far in advance (of course).
This deviation from the norm will not reset your standard lessons schedule. You will still be scheduled for the 1st and 3rd Wednesdays of the upcoming month.
###Rules Of Thumb
I cannot stress how important it is to take a proactive approach to staying on top of your time and money.
If you ever have any questions, I’m available during posted studio office hours (Monday-Friday, 2-8pm) and the best way to reach me, is by email (firstname.lastname@example.org). I will get back to you as soon as I can, and do my best to accommodate.
Full disclosure: Because I serve a roster of 25 or more students every single month, please reach out early in advance and leave plenty of time to resolve matters. If I don’t get right back to you it’s not the end of the world — I’m usually in a lesson with a student. I do hear you, and I will get back to you in a thoughtful manner to best approach your request.
Let’s work together.
I’m here for you as a teacher, a consultant, an advisor, and as an experienced creative person, who is driven by curiosity, challenge, and a love of solving problems.
I hope that you are driven by similar qualities, and that we can always find common ground, whether it’s in the songs that we learn, my methods in presenting them, or the ways in which we communicate.
I look forward to a long, and thriving working relationship together.
Now get practicing, and I’ll see you our next lesson!